for all bookings the following cancellation fees apply: A processing fee of 50€ is charged for each cancellation in addition to the following cancellation fees:
Suddenly not being able to set off on a booked trip is unfortunate enough. With our travel insurance you will be financially secured: we highly recommend the Hotelstorno Plus travel cancellation insurance in cooperation with Europäische Reiseversicherung AG.
As a special service we offer you to pay the deposit together with the premium of the cancellation protection insurance simply and safely online.
There is no right of withdrawal in the sense of the Consumer Protection Code (notification according to Part III, Title III, Section I, of the Consumer Protection Code, GvD 206/2005). Mandatory information according to EU Regulation No. 524/2013 of the European Parliament and Council. Platform for Online Dispute Resolution (ODR) of the European Commission: https://ec.europa.eu/consumers/odr/
We are happy to accept a limited number of clean, well-groomed and quiet dogs.
Please note that dogs are not allowed in the following areas:
You are welcome to bring your dog to the "Castanea" dining room (air-conditioned) for breakfast and dinner: leash is compulsory in all hotel areas. Please bring your own dog blanket as well as all important things for your four-legged friend and food from home. Please let us know the breed, age and weight of your four-legged friend before booking, thank you!
Please be informed that we do not invoice to countries extra EU.
You can find here the deails of the travel insurance for your holiday in South Tyrol. Remember that something unexpected can always happen and that insurance will allow you to save unnecessary costs.
You can also purchase the insurance at a later date: Starting from the 11th day after the subsequent insurance purchase, you are well insured for your upcoming holiday! You can purchase travel insurance directly via the following link: