Everything you need to know about your holiday in Merano

Terms & conditions
Travel insurance

Our cancellation policy

Cancellation conditions

for all bookings the following cancellation fees apply: A processing fee of 50€ is charged for each cancellation in addition to the following cancellation fees:

  • Up to 30 days before arrival: no further cancellation fees will be charged, the remaining amount (deposit minus processing fee) will be refunded.
  • From 29 days before arrival to "no show" or early departure: 90% of the booking value will be charged. Cancellation fees will be charged at the net of the deposit already paid.
  • Unexpected events can happen before or during your holiday: with our travel insurance you will be financially covered.

Suddenly not being able to set off on a booked trip is unfortunate enough. With our travel insurance you will be financially secured: we highly recommend the Hotelstorno Plus travel cancellation insurance in cooperation with Europäische Reiseversicherung AG.

As a special service we offer you to pay the deposit together with the premium of the cancellation protection insurance simply and safely online.

There is no right of withdrawal in the sense of the Consumer Protection Code (notification according to Part III, Title III, Section I, of the Consumer Protection Code, GvD 206/2005). Mandatory information according to EU Regulation No. 524/2013 of the European Parliament and Council. Platform for Online Dispute Resolution (ODR) of the European Commission: https://ec.europa.eu/consumers/odr/

Terms and conditions

  • Best price guarantee: we guarantee the best price for direct bookings via our online booking website. Our room prices are flexible and depend on current room availability and demand.
  • Prices are per person and night (breakfast and dinner), plus tourist tax of EUR 3.30 per person and night, including the South Tyrol Guest Pass.
  • Single travellers: take advantage of our special offers for single travellers. You will receive a double room for single use at a discounted price.
  • Check-in: your room will be available starting from 2 p.m. onwards. We ask you to check in with a valid ID card or passport for all guests staying at our hotel. Please let us know your estimated time of arrival in advance. In case of arrival after 18:00 please inform us.
  • Check-out: we kindly ask you to check out of your room by 10.30 a.m.
  • The room layouts are schematic, minor structural variations are possible.
  • Services which have not been consumed (e.g. breakfast, dinner) will not be reimbursed.
  • Please bring your own bathing slippers from home; for sustainability reasons we are committed to reducing the use of disposable products.
  • Room reservations: we can guarantee the room category that you have booked; however, we cannot secure the desired room number or floor.
  • Our spacious dining area offers plenty of space and is designed in various areas: traditional ‘Stuben’, a classic dining room and a nature-dining-room, with large sliding glass panels, which can be opened or closed as desired to ensure an ideal temperature. A table is reserved for breakfast and dinner. We appreciate appropriate clothing, thank you very much!
    Your table will be assigned according to the room category you have booked.

Reservations and deposit

  • Reservations are binding: after a written reservation with an indication of your address, after a  written confirmation on our behalf and after we received the deposit payment for the indicated amount and by the indicated deadline. The details of the deposit payment can be found in the booking confirmation-email (menu item ‘Deposit and travel insurance’).
  • Payment of the hotel bill on site:
    • by debit card, VISA, Mastercard;
    • cash within the Italian cash limit (we accept banknotes up to EUR 100);
    • we do not accept business, miles&more or airline cards or similar, American Express or Diners, Paypal, klarna or other payment providers.
  • Payment of hotel bill in advance by bank transfer.

Please be informed that we do not invoice to countries extra EU.

Culinary and restaurant

  • Our evening restaurant is closed on Tuesdays (credit 20 € per person). Enjoy our breakfast in the morning and the culinary variety of the region of Merano on Tuesday evenings. Exception: In the period between the 26th of December and 12th of January the restaurant has no day off.
  • Food intolerances: Please understand that we cannot satisfy requirements for celiac disease, gluten intolerance, histamine intolerance or other allergies or intolerances in the evening menu. Bookings with breakfast are possible.
  • For bookings with bed and breakfast: a half-board evening menu can be booked, subject to availability, for an additional charge of € 59 - € 89 per person per evening.

Legal information

  • Liability for damage caused during the use of the hotel's indoor and outdoor facilities, the restaurant, during excursions and other events at the hotel falls within the scope of the existing liability insurance and the relevant service catalogue. The place of jurisdiction is Italy.
  • Subject to changes, typing and printing errors. This online price list replaces all other price information (print or other price sources). VAT adjustments are possible without prior notice.
  • Vouchers are available from a minimum amount of EUR 500. All vouchers are valid for 24 months from the date of issue, are non-transferable and cannot be redeemed against services other than hotel bookings.

Travel cancellation cover

Plan your holiday with our travel insurance

You can find here the deails of the travel insurance for your holiday in South Tyrol. Remember that something unexpected can always happen and that insurance will allow you to save unnecessary costs.

You can also purchase the insurance at a later date: Starting from the 11th day after the subsequent insurance purchase, you are well insured for your upcoming holiday! You can purchase travel insurance directly via the following link:

Our best offers